Terms and Conditions for Water Treatment Products

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Effective Date: July 27, 2026

Welcome to the Sonnys Water website. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from Sonnys Water. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

Sonnys Water provides water treatment products, replacement parts, filtration systems, water softeners, reverse osmosis systems, accessories, and related services for residential, commercial, and agricultural customers.

By using this website, you agree to:

• Use the website only for lawful purposes.
• Provide accurate and complete information when placing an order.
• Not interfere with the operation or security of the website.
• Not attempt to gain unauthorized access to our systems or customer information.

We reserve the right to suspend or terminate access to users who violate these Terms.

We make every effort to ensure product descriptions, specifications, pricing, and images are accurate. However:

• Product images may vary slightly from the actual product.
• Manufacturers may change product specifications without notice.
• We reserve the right to correct errors, omissions, or pricing inaccuracies at any time.

Availability is subject to change without notice.

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes and shipping charges are calculated during checkout.

We reserve the right to change prices without prior notice.

Submitting an order does not guarantee acceptance.

Sonnys Water reserves the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Verify customer information before processing.
• Cancel orders due to pricing errors, inventory shortages, or suspected fraud.

If payment has already been processed for a cancelled order, a refund will be issued.

Payment must be received before orders are shipped.

Accepted payment methods are displayed during checkout.

Payments are securely processed by trusted third-party payment providers.

Shipping times provided are estimates only.

Sonnys Water is not responsible for delays caused by:

• Weather
• Carrier delays
• Customs processing
• Incorrect shipping addresses supplied by the customer
• Events beyond our reasonable control

Risk of loss transfers to the customer once the shipment has been delivered to the carrier, unless otherwise required by applicable law.

Returns are subject to our Return & Refund Policy.

Customers should review that policy before requesting a return.

Special-order items, custom products, and certain opened items may not be eligible for return.

Manufacturer warranties apply where available.

Sonnys Water does not provide additional warranties unless expressly stated in writing.

Warranty claims may require proof of purchase and compliance with the manufacturer's warranty requirements.

Some products require professional installation.

Customers are responsible for ensuring products are installed according to the manufacturer's instructions and all applicable codes and regulations.

Sonnys Water is not responsible for damages resulting from improper installation, misuse, neglect, or unauthorized modifications.

To the fullest extent permitted by applicable law, Sonnys Water shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of our website
• Purchase or use of our products
• Delayed deliveries
• Product misuse
• Website interruptions

Our total liability for any claim relating to a product shall not exceed the amount paid for that product, except where prohibited by law.

All website content, including:

• Logos
• Graphics
• Product descriptions
• Images
• Text
• Website design

is the property of Sonnys Water or its licensors and may not be copied, reproduced, or distributed without prior written permission.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of third-party websites.

These Terms & Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Any disputes arising from these Terms shall be resolved in the courts of Alberta unless otherwise required by applicable law.

We reserve the right to update these Terms & Conditions at any time.

Changes become effective immediately upon posting to this website.

Continued use of the website constitutes acceptance of the updated Terms.

If you have any questions regarding these Terms & Conditions, please contact us:

Sonnys Water

Email: Kayla@sonnyswater.ca

Phone: 1-403-348-3278

Address: Okotoks, Alberta